Refund policy

Hendricks Handcrafted Return & Exchange Policy 

At Hendricks Handcrafted, I take great pride in the quality of my woodworking and engraved products! I want you to be completely satisfied with your purchase. If for any reason you are not, please review the following return guidelines:

• Return Window: Items may be returned within 14 days of delivery.

• Exchange Window: Exchanges are accepted within 14 days of delivery for items that are defective, damaged, or incorrect. Exchanges for other reasons may not be accepted. 

• Exchange Process: To initiate an exchange, please contact me via email 
hendrickshandcraftedllc@gmail.com with your order details and reason for exchange. If allowable, instructions will be provided on how to return the item and receive the replacement. Please be aware that based on the reason for the exchange, you (the buyer) may be responsible for the shipping costs to send your item back, as well as to have the replacement shipped to you; this will be assessed on a case-by-case basis and is at the my (the owner) discretion.

• Condition: Products must be unused, in original condition, and accompanied by proof of purchase to quality for either a return or exchange. 

• Custom/Personalized Products: Because these items are made to order, custom or 
engraved products are non-returnable and non-refundable unless defective or damaged. 

• Restocking Fee: A 25% restocking fee applies to all non-defective returns to cover 
handling and processing. 

• Defective or Incorrect Items: If your item arrives defective, damaged, or incorrect due to my error, you may return it at no cost. In these cases, no restocking fee will be charged and return shipping will be covered. This is again reviewed on a case-by-case basis and at my discretion.

• Shipping Costs: Customers are responsible for shipping costs to send the original item(s) back unless it is defective or incorrect. Shipping costs for the exchanged item(s) will also be the responsibility of the customer. 

• Refunds: Refunds will be issued to the original payment method within 7 business days of receiving the returned item, less any applicable restocking fee.

Thanks again for your support and continued business! 

Alex Hendricks 
Owner, Hendricks Handcrafted